Privacy Policy

Burswood Car Rentals

1. Our Commitment to Privacy

Burswood Car Rentals is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information, and how you may access or correct it.

2. What Personal Information We Collect

We may collect personal information that is reasonably necessary for our business functions and activities, including:

• Full name

• Date of birth

• Residential and postal address

• Email address

• Telephone number

• Driver’s licence details (number, expiry date, issuing state/country)

• Payment and billing information

• Booking and rental history

• Insurance and accident claim information (if applicable)

We may also collect non-identifiable information such as IP address, browser type, device information, and website usage data.

3. How We Collect Personal Information

We collect personal information in a number of ways, including:

• When you make a booking (online, by phone, or in person)

• When you contact us with an enquiry

• When you complete rental agreements

• Through our website via cookies and analytics tools

• Through third-party booking platforms or travel agents

• Through social media interactions

Where reasonable and practicable, we will collect personal information directly from you.

4. Why We Collect and Use Personal Information

We collect and use your personal information for purposes including:

• Processing and managing vehicle bookings

• Verifying your identity and driver eligibility

• Entering into and administering rental agreements

• Processing payments and security bonds

• Managing insurance claims and accident reports

• Providing customer support

• Improving our services and website

• Meeting legal and regulatory obligations

• Marketing our services (where permitted by law)

We will not use your personal information for purposes other than those for which it was collected unless permitted or required by law.

5. Disclosure of Personal Information

We do not sell or rent personal information to third parties.

We may disclose your personal information to:

• Payment processors and financial institutions

• Insurance providers

• Roadside assistance providers

• IT service providers and website hosts

• Marketing service providers

• Legal, regulatory, or government authorities where required by law

• Debt collection agencies (if necessary)

All third parties engaged by us are required to handle personal information in accordance with privacy laws and confidentiality obligations.

6. Overseas Disclosure

Some of our third-party service providers (such as cloud storage or booking platforms) may store or process data overseas. Where this occurs, we take reasonable steps to ensure that your personal information is handled in accordance with Australian privacy law.

7. Cookies and Website Analytics

Our website may use cookies to enhance user experience and improve functionality. Cookies allow us to:

• Recognise returning visitors

• Store booking preferences

• Analyse website traffic

• Improve website performance

You can modify your browser settings to decline cookies; however, this may affect website functionality.

We may use third-party analytics tools (such as Google Analytics) to understand website usage. You can opt out of Google Analytics through the Google Analytics Opt-Out Browser Add-on.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures include:

• Secure servers and encrypted payment processing

• Restricted access to personal information

• Staff confidentiality obligations

• Secure storage of physical records

When personal information is no longer required, we take reasonable steps to destroy or de-identify it in accordance with legal obligations.

9. Access to and Correction of Personal Information

You may request access to the personal information we hold about you.

If you believe the information we hold is inaccurate, incomplete, or out of date, you may request correction.

Requests for access or correction should be made in writing using the contact details below. We will respond within a reasonable timeframe.

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us in writing.

We will investigate your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, business practices, or technology. The updated version will be published on our website with the revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.